Refund Policy

Shipping and delivery

Orders typically arrive within 1–30 days. In-stock products may be dispatched as early as the next business day, although delivery estimates vary by destination and carrier.

Damage on arrival

Please record one continuous unboxing video beginning with the sealed parcel and continuing through the complete inspection of the product. If the evidence confirms damage attributable to the seller or packing process, Orivyne will provide one replacement at no additional charge.

Returns and exchanges

Because our products are limited and fragile, we do not accept returns or exchanges for non-quality reasons. Claims submitted without a complete, uninterrupted unboxing video are not eligible for a replacement or refund.

How to make a claim

Email li13632742618@gmail.com with your order number, clear photographs, and the full unboxing video. We will review the evidence and reply with the appropriate next step.